Privacy Policy
Bellrock Health ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website or use our services. This Privacy Policy explains what personal information we collect, how we use it, and your rights under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who We Are
Bellrock Health is an occupational therapy practice based in Greater Vancouver, British Columbia. We can be reached at info@bellrock-health.com or 604.720.3210.
2. Information We Collect
We collect personal information that you voluntarily provide when you:
- Submit our contact or consultation form (name, email, phone, service of interest, and message contents);
- Contact us by phone or email;
- Become a client and provide health, employment, insurance, or accident-related information necessary to deliver occupational therapy services.
We may also automatically collect limited technical information about your visit (such as approximate location, browser type, and pages viewed) through standard server logs and analytics, used only to operate and improve the site.
3. How We Use Your Information
- To respond to inquiries and schedule consultations;
- To deliver occupational therapy assessments, reports, and treatment for clients who engage our services;
- To communicate with third parties (e.g., ICBC, physicians, employers, legal counsel) only with your express consent and as needed to coordinate your care;
- To meet legal, regulatory, and professional obligations, including those of the College of Health and Care Professionals of British Columbia;
- To improve our website and services.
4. Legal Basis & Consent
We collect, use, and disclose your personal information based on the consent you provide when you submit a form, sign a consent-to-collect document, or engage our services. You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to continue providing services.
5. Sharing & Disclosure
We do not sell your personal information. We only disclose it:
- With your written consent (e.g., to insurers such as ICBC, treating physicians, lawyers, or employers as part of your care plan);
- To service providers who help us operate (e.g., our website host and form delivery provider) under appropriate confidentiality safeguards;
- When required or permitted by law, including subpoenas, court orders, or professional regulatory investigations.
6. Storage & Safeguards
Personal information is stored on systems located in Canada and the United States (including our website host, Netlify, Inc.). We use reasonable physical, technological, and administrative safeguards to protect against unauthorized access, loss, or misuse. Where information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction.
7. Retention
We retain inquiry information only as long as needed to respond to you. Clinical records are retained for the minimum period required by the College of Health and Care Professionals of British Columbia and applicable law, after which they are securely destroyed.
8. Your Rights
You have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Withdraw consent (subject to legal/contractual limits);
- Make a complaint to our practice or to the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).
To exercise these rights, contact us at info@bellrock-health.com.
9. Cookies & Analytics
Our website may use minimal cookies for essential functionality (such as remembering your form submission state). We do not use third-party advertising cookies. If analytics are added in the future, we will update this policy and obtain consent where required.
10. Children
Our website is not directed at children under 13. We do not knowingly collect personal information from children through our website. When working with pediatric clients, we obtain consent from a parent or legal guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes. Material changes will be highlighted on this page or communicated to active clients directly.
12. Contact
Questions, requests, or complaints regarding privacy can be sent to:
Bellrock Health
Email: info@bellrock-health.com
Phone: 604.720.3210